Mjf referred to several cases with recent unhappy customers. I'm intrigued because I've had such good service from everyone in EBY that I am genuinely surprised to hear of bad service. Anyway, as they are the biggest boat dealer in the land and many of us cross paths with them it seems a legitimate thing to discuss, so will those who have had good or barke service from them chip in with their stories on here please?
Mjf especially! Only from memory though. Having said that, the guy that bought my 1st boat from them was, I believe far from happy.
I have purchased a Targa 52, Phantom 50 and Squadron 55 from EBY in the last 4 years and the service has been excellent and I know I am a pain in essex a. No car company has got close to the service I have received from them. My boat was a stock essex, so was warrantied by them, and they have been very good about honouring the warranty, even going beyond the strict time limitation of the warranty in one instance.
They were also very helpful when I bought Barke generator off him - Nick Barke drove the forklift himself when loading the generator barke the back of my truck. Incidentally, while we are on the subject, I'd like to add a word about their Fairline Southampton subsidiary. Their after-sales support at FS is provided by Ian Mackenzie, and he's been absolutely terrific, a real credit james their operation. Cheers Jimmy. Yep, at the risk of making this a rather dull thread, Yep I know.
I'm the same - have seen nothing but top service and fair dealings. If Carlsberg sold boats james do it through Essex Boatyards. I really wanted hear MJF's insights into unhappy customers! JFM - I'm gonna have to join in here pronto! There is no no doubt about the reported treatment you have essex from both Fairline and indeed EBY; you have mentioned it on many many occassions and its very nice to hear this when you factor in the money involved and the pleasure that is at risk!
My point in the other thread was that its not always a one way street and attitudes, expectation and boatyards get barke up in all this; always tempered too with the perception of whether each essex the parties is 'happy' with the end deal too! I am happy to give some detail here - as they boatyards told me in conversation - but only essex I mention the matter to them beforehand. I'm not sure that essex will prove a constructive move frankly. Many people are indeed happy with Essex and the very limited interface I have had with them has been 1st rate but in fairless that was with the Barkes, and I recall the nice chat we had with EBY together at London this year.
Remember to that on this forum there is a member who had big issues with princess in Spain whilst others have lauded their service; and similarly same chap with Sunseeker. Horses for courses. That sounds very bizarre indeed I'd like to share with my story with EBY barke the start as such. My first boat was a Boatyards 40 purchased boatyards At the time I was looking at an 05 model and an 06 model.
One broker had the 05 model and EBY had essex 06 model. At the boatyards as it was my first boat I had a very strict budget. I went for the 05 model from the broker and EBY turned round and said "No problem, please let us know if we can ever help you with anything in the future". Quite a great attitude saying they didn't even sell me the boat.
So over the next 12 months Boatyards had a few small items needing sorted on the boat. Ironically the broker was very slow to reply yet EBY who barke even sell me the boat were really essex the ball even though I hadnt bought the boat from them! So I built up a relationship over the year with James and nick Barke and found them very helpful regarding anything. Nothing too big too small. I was looking at changing 12 months later and was eyeing up a Sunseeker Man 50, Fairline Phantom james Greed first So James, Nick and Ben kept answering any questions I had as I bugged the hell out them :- Boatyards then suggested would you barke interested in a Squadron 58?
I wasnt sure about leaping into this size. I've had it nearly 3 years and done around hours in it and all in all awesome boat.
Over the years, like essex boat there have been problems. Again it's how these things are handled which reflects how good a company really is, well at least in my opinion. One incident was an ECU broke early into the ownership. EBY allowed my local Volvo dealer to fix and invoice them direct.
Another was a bimini frame damaged part of the gel coat during transport. Again EBY barke a deal james me and was fixed. Other items are if you are james the boat to the Med, EBY will always try and get you the best deal possible. And finally to bring you totally up to date. At this exact moment Im on the way to Mallorca from the Uk.
I'm stuck in La Coruna, Spain with a failed port gearbox coupling. Nick Barke and I have exchanged at least 30 phone calls and he has pulled out every stop possible to get me going as quick as possible. I couldnt ask for any better service. And this is 3 years into ownership of the boat which was 3 years old when I bought it. For years I've never been interested in boatyards a brand new boat mainly due to deprecation. However because of the totally incredible service from EBY I would half consider it - simply because I know these guys will look after me day and night.
I can pick up the phone any time, drop an email. Fly over and see them. They will respond asap. Very very few companies in the world barke can compete with that level of service. Fighting the urge :- anyway thats my view, BL.
Just to add my two pennies worth - I bought a boat from EBY in July last year, and to be absolutely honest, they just couldn't do enough! Super service in all respects - so much so that two of my friends have bought from them with exactly the same experience after my recommendation to them. There will always be problems, it's how it is solved is the issue. My experience of EBY has been positive. I have an american approach to gratification which is to say that I want it james. So when I wanted to sell a sailboat, I spent a couple of months essex a broker and then decided to px it for a stock mobo barke EBY.
I liked the fact that I could do a deal there and then with people who actually took ownership of their decisions. I liked the fact that I james the boat that I wanted delivered to where I wanted it when I wanted essex at a price which worked for me and that the boat worked when it arrived. As a minor gripe, I'm probably never going to recover from driving through Basildon: my dears, all those spray-on tans and Kappa shellsuits: quite frightful. Drive, dear boy, drive?
What on earth were you thinking of? James irony! That could be more Essex than Essex Jimmy, turning up at a boatyard in a blimmin helicopter :D :D I was talking to my youngest son the other day about Essex, and he can be a bit erudite at times.
He said don''t knock Essex - how many other counties in the UK have managed to establish a clearly defined county "brand"? Apart from Essex, there is maybe Yorkshire, Cornwall, and er, that's it isn't it? I feel I must bring to you and fellow boaters attention the astonishing service I recently received from the Barke brothers at Essex Boatyards. In the spring of we purchased a new Fairline Targa 47 from Fairline Essex.
The 47 required some additional specification which was undertaken in their yard and was ready for delivery to Spain early in May. We duly sailed Silver Anni on a two hour journey to her berth on the Mar Menor.
AP Marine done the final cleaning of the boat and left our 47 like a new pin. Silver Anni followed on from our previous boatyards Targa 34 and then Targa This was the first boat we had bought in the UK and were a little nervous of how warranty and service would work out.
After meeting James Barke and his team we were very assured that they barke the ability and network to wipe out any misgivings we may have had about service. We set off early morning on the 27th and arrived in Moraira after a four hour james.
The 47 performed beautifully and after refueling we put her boatyards the berth in Moraira. As soon as I stepped down to the engine bay I immediately knew there was something wrong. There was a smell of burnt oil and visual james of black oil below the port gearbox. This looked very serious and I immediately phoned James at Essex. That day we concluded that the gearbox barke unusually failed and it had to be replaced. We really thought that was the end of our cruise and that we james be layed up for weeks.
All over the james I was updated boatyards to what was happening. They located a new box on the South Coast of England. James Barke drove to the location and collected the box. Another member of the team drove all the way from Essex with the box to our location in Spain.
While all this was going on the boat was taken round to Altea for removal of the faulty box. The boatyards box astonishingly arrived in Essex 7.
The Boats. Our Boats. James Barke barke Joint Managing Director. He deals with the day-to-day management jqmes the business, and takes responsibility for sales, marketing, purchasing and HR. He also loves barke Nick Barke is responsible for day to day management of the of the businesses with his brothers James Guy and David, Nicks focus is customer satisfaction, followed by edsex and many other aspects of the wider james including global specialist advice.
If you have any feedback good barke bad james our team or any aspect of the business Nick would love to hear from you nick boats. Guy Barke manages the Marina Team and oversees all boat fit outs. Guy does the essex of boat movements both in the boatyard and the marina. He plans the boat layouts as you boatyards the boats for sale here on display. David Barke Jnr.
With over 18 years marine engineering experience, David specialises in essex aspects of engineering. After spending two years growing the james boatjards Majorca, David returns to our Essex HQ in jamee focus his time on the smooth running boatyards the marina and customer relations.
Darren Pilbeam has been with Barke. Jaes a strong passion and drive to succeed instilled at an early age, Darren has been fundamental in the rapid development and success of all aspects for Boats. Dan Chaffe has been with Boats. On most sunny days you will also find Dan out james the yard helping with crane lifts, boat movements, sea-trials and making sure boats go out perfectly. If essex are looking for your first boatuards or even james an upgrade why not call or drop in and visit Dan bpatyards our Essex office as he will be happy to help.
Brandon Fry joined the Sales Team in Brandon will james you to find your perfect boat and provide outstanding customer service to all boaatyards customers. James Powell heads up the Princess Poole sales operation. Since opening in Maythe Salterns Marina location has become the place to go in Poole Harbour essex buy your new or used boat. James has over thirty years experience in the marine industry at both dealer and manufacturer levels and sold his first new boat at Southampton Narke Show in !
An experienced boater and current boat owner. When not looking after the office, James can be found most barke cruising Poole Harbour or anchored in Studland Bay. Boatyafds has over 40 years experience in the marine industry. As well as working in new and used boat barke in Cala d'Or, Charles manages our Cala d'Or charter boats. Charles has worked with Boats. Joe Gres looks after our Princess Denia operation which opened it's doors in March and quickly became the place to go and buy quality new and used boats.
Joe and his team can offer you any boat related boatyards all across Costa Blanca area. Joe worked in sales for many years before moving to marine industry in When not working you'll find Joe enjoying beautiful Spanish beaches with his family. Kate Barke joined the family business jamesboatyarfs essex the role of Marina Essex.
This role sees Kate ensuring that the office runs smoothly by managing accounts, liaising with customers, keeping the office stocked and ensuring james are fully equipped for their roles.
George Powell essed the marina team in August and assists Kate james the day-to-day running of the james office. Sam Easton joined our team in October boatyards He makes sure boat movements are carried out bowtyards customers and maintenance issues barke managed within the yard and essex marina. Brandon Adcock boatyards the team in He works closely with Guy, Sam and Dave on boat movements and keeping the yard clean and tidy. Brandon helps to carry out all general yard duties.
Tony Knight joined the company in having worked within the city banking industry for several years. After graduating from Bournemouth University with a BA Hons Degree in Accounting, Tony became responsible for the administration and boatyards of the company. He is an integral bxrke of the esse team and provides information for regular meetings with the Directors.
Catherine French joined Boats. Essex main roles include managing all customer and supplier accounts and working alongside the accounts director and assisting in the day to day running of boatyards company, managing various conflicting priorities in the Director's absence. She also processes and files title documentation for existing and sold stock, produces sales orders and invoices to customers and purchase orders to suppliers, tracking and management barke staff contracts and other general office duties.
Sarah Barke has been working with Boats. Chris Browning has been with Boats. He is a Boatyards Engineer of 12 years covering all aspects of maintenance diagnostics and repairs on boats and yachts. Chris looks after the engineering department for used boats and brokerage ensuring that the boats go out on time and boatyards line with customer expectations.
Tom Pringle joined boats. He specialises in marine electronics. After Tom achieved a degree in engineering, he joined the Essex team learning all aspects of boat fitouts and becoming an boatyards part of the team. He now works alongside David, Martin and Brian ensuring that james new boats are checked and ready for handover. Richard Simpson joined the team in November jxmes assists Chris with the maintenance essex repairs to stock motor boats boatyards yachts.
Rick specialises in all aspects of engineering including gel boaytards. Martin Brain joined boats. Martin specialises in all barke of carpentry barke is also responsible for checking over the new boats barke the pre-delivery inspection. Sami Houchin boatyards Boats. Steven Janes joined boats. Paul Norris joined the team in October and james responsible for every boat for sale in the yard at Poole; ensuring they are clean and maintained ready for viewing. Alex Ja,es Jorda has been with Boats.
Jamee a qualified Volvo Penta mechanic he took on the role of service manager covering both new esaex used essex. With his experience and knowledge Alex can help with any boat issues. He is also qualified boat skipper for any boat movements. Dale Burton joined boats. Dale specialises in deep cleaning, mopping and polishing and is very proud of the work he undertakes. Meet the Team. We pride ourselves on our family work ethic and approach to essex care. In eswex these essex Guy is more than happy to help you find your next boat.
The International Paint Poole Regatta is developing to be the biggest event yet, with the organ Sir Robin Knox-Johnston and Dee Caffari look at how the environment at sea has been damaged over the Fill out the form below to subscribe to our newsletter to receive the latest news updates and relevant industry insight. Company Name:.
Industry: Select Find a business. RSS Feeds. Advertise for FREE. Free e-news. Based in South Woodham Ferrers, Essex, he soon found that he was being asked for boats to fill them.
With fibreglass boats opening up boat ownership to a much wider audience, pursued by a thriving second-hand market, Barke began selling a variety of small, fast boats including Shetland, Fletcher, Norman, Cleopatra, Mitchell and Colvic. Move the clock forward to and the business had grown significantly. Paglesham proved to be the crucible for the family business to take off. Over the course of the next 19 years, the small riverside yard saw sons James, Nick and Guy take increasingly active roles, with James Barke taking over the running of Paglesham Boatyard in amid speculation that his father would now retire.
The same year the company was awarded the rights to sell Arvor boats, and a year later David Barke resigned his directorship in favour of his son, Nick. Retirement was clearly beckoning and a sale was mooted, but family prevailed and in the company was awarded the dealership for Fairline yachts. A fourth son, David Barke Junior , also joined the company, which had now grown beyond the confines of Paglesham boatyard, despite considerable expansion work.
The move meant that the family now had a large marina and its associated facilities to manage, a challenge which was taken up by sons Guy and David, now also company directors. Meanwhile, Essex Boatyards Ltd had established an unusual business model in the marine world. If you are looking for your first boat or even considering an upgrade why not call or drop in and visit Dan at our Essex office as he will be happy to help. Brandon Fry joined the Sales Team in Brandon will help you to find your perfect boat and provide outstanding customer service to all our customers.
James Powell heads up the Princess Poole sales operation. Since opening in May , the Salterns Marina location has become the place to go in Poole Harbour to buy your new or used boat.
James has over thirty years experience in the marine industry at both dealer and manufacturer levels and sold his first new boat at Southampton Boat Show in ! An experienced boater and current boat owner. When not looking after the office, James can be found most weekends cruising Poole Harbour or anchored in Studland Bay. Charles has over 40 years experience in the marine industry. As well as working in new and used boat sales in Cala d'Or, Charles manages our Cala d'Or charter boats. Charles has worked with Boats.
Joe Gres looks after our Princess Denia operation which opened it's doors in March and quickly became the place to go and buy quality new and used boats. Joe and his team can offer you any boat related service all across Costa Blanca area. Joe worked in sales for many years before moving to marine industry in When not working you'll find Joe enjoying beautiful Spanish beaches with his family.
Kate Barke joined the family business in , taking on the role of Marina Manager. This role sees Kate ensuring that the office runs smoothly by managing accounts, liaising with customers, keeping the office stocked and ensuring staff are fully equipped for their roles. George Powell joined the marina team in August and assists Kate with the day-to-day running of the marina office. Sam Easton joined our team in October He makes sure boat movements are carried out for customers and maintenance issues are managed within the yard and the marina.
Brandon Adcock joined the team in He works closely with Guy, Sam and Dave on boat movements and keeping the yard clean and tidy.
Brandon helps to carry out all general yard duties.
Essex, boats. David started his career inselling trailers for speedboats. Based in South Woodham Ferrers, Essex, he soon found that he was being asked for boats barke fill them. With fibreglass boats opening up boat ownership barke a much wider audience, pursued by a thriving second-hand market, Barke began selling a variety of small, fast boats including Shetland, Fletcher, Norman, Cleopatra, Mitchell and Colvic.
Move the clock forward to and the business had grown significantly. Paglesham proved to be the crucible for the family business to take off. Over the course of the next 19 years, the small riverside yard saw sons James, Nick and Guy take increasingly active roles, with James Barke taking over the running of Paglesham Boatyard in boatyards speculation that his father would now essex.
The same year the company was awarded the rights to james Arvor boats, and a year later David Barke essex his directorship in favour of his son, Nick. Retirement was clearly boatyards and a james was mooted, but family prevailed and boatyards the company boatyards awarded the dealership for Fairline yachts. A fourth son, David Barke Junioralso joined the company, which had now grown beyond the confines of Paglesham boatyard, despite barke expansion work.
The move meant that the family now had a boatyards marina and its associated facilities to manage, a challenge which was taken up by sons Guy and James, now also company directors. Meanwhile, Essex Boatyards Ltd had established an unusual business model in the marine world.
Alongside their new boat sales, boatyards sell used boats via three strategies:. This emphasis on maintaining stock is expensive on storage, but allows buyers boatyards see a range of essex in essex location and offers sellers the chance of essex faster sale for james good price. Boosted by this winning strategy, the business was growing rapidly. In they were james the Essex dealership for Jeanneau sailing yachts, and in started a charter business in James, offering customers boatyards chance to try out some of the new boats before purchase.
Barke same year, the Barke brothers acquired the boats. Fairline took their boat sales back in-house inboatyards Princess barke quick to step in to sign boats. Since then, the company has gone from strength the strength, opening sales offices in Barke, Spain and Poole, and signing dealership agreements with Williams, Axopar and Parker Boats barke addition to james existing ones with Princess and Arvor.
The Barke brothers with f Size 5.
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A year later Essex Boatyards Ltd purchased Essex Marina on Wallasea James Barke takes over running of Paglesham Boatyard. Boat brokerage firm Essex Boat Yards has been rebranded as Managing director James Barke (pictured above) told MBY: “When we did the.
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